About Us


We Fix Computers

 Computer Repair and IT Support Services

Based in Malvern, Worcestershire.

 

Resolve Information Technology is a family run business owned by Tim and Carol Winstanley that was formed in 2001. Our aim is to help small businesses and individuals with their computer problems by being a plain speaking and accessible company. We pride ourselves on having great technical ability but being able to deliver our services in a way that the least techie user will feel comfortable with. Take a look at our testimonials to see what our customers think of us.

We react quickly. We know that when you have a problem you need it solving quickly and our aim is to get back up and running on the same day that you report it to us if at all possible. Where we can’t we can usually source the parts you need before 10AM the next day.

Wherever possible we try to quote a fixed price for any repair we do – and we will keep you informed of what we’re doing while we do it!
Since our formation we have continued to develop our skills to keep pace with the wonderful advantages that evolving technology brings and the technical know-how to install and support it.

We pride ourselves on having a really broad portfolio of services that we can offer and some of these are listed below, but this list isn’t exhaustive – we say that if it is a computer or connects to a computer we can probably fix it, supply it or install it.

  • Computer Support and Repair
  • Computer supply
  • Cloud Computing
  • VoIP and Telephony Systems
  • IT Consultancy Services
  • Computer Networks
  • Bespoke Software Development
  • CCTV
  • AntiSpam
  • Broadband and Internet Connectivity
  • Wifi Solutions

 

We provide our service mainly in the three counties of Worcestershire, Herefordshire and Gloucestershire.

Our aim is to be a single point of contact for your IT services and products, understand your requirements and to deliver them at a sensible price in a friendly, yet professional, manner. We keep you informed at all times and there are no hidden surprises when it comes to the work that we do.

Our Technicians are encouraged to continuously gain new qualifications and we are recognised as a Microsoft Registered Partner.

Whilst we love technology, we only implement tried and tested solutions. We have also heavily invested in monitoring solutions that will keep an eye on your systems 24/7. We can often tell you there’s a problem before you know it’s there. We believe it is better to monitor for failure than react to an unplanned disaster. We have also seen what happens when things do go wrong with no plan in place to recover from the disaster. Our disaster recovery planning service is the ideal way to be prepared for the worst.

As a family run business ourselves we have an understanding of what you or your small business needs. We’re not a faceless corporate – our door really is open to visitors and you will always know exactly who you are dealing with all through the time you are working with us.

We know from experience that every client wants a fast response, competitive pricing and flexibility in the solutions offered.

This is what we do!

 

 

15Years

This year is our 15th birthday!