Testimonials - A selection of comments from our customers:
We first started using Resolve in 2015 when we had to upgrade an old system and needed
someone reliable and straight forward to deal with. With no past working history they bought us
a machine, loaded on all our old files and got us back up and running. When we phoned
with a problem they remote logged in and fixed it. Yesterday my PC failed dramatically. A brief
conversation with Tim fixed it. Having an easy to deal with IT company in the wings is incredibly
reassuring. Really recommended.
I am once of the most dangerous computer users. I know enough about them to cause significant damage without knowing how to fix them. In one day I broke a laptop and my email stopped working, after (un-successfully) trying to fix both issue (and making them worse), I was left in a position where I could not undertake my daily responsibilities. I contacted Tim at Resolve IT. I was one of the best decisions I ever made! Tim and his team remotely fixed the email issues on my PC and out work server in no time!
I passed on the broken laptop, along with 2 old computers. I was hoping at least one of these would be made serviceable. Within a couple of days I received all 3 computes back in full working order!
I have no hesitation in recommending Resolve IT to anyone that is in need of excellent computer services.
I was just wanting to say a very big thank you for your excellent service this morning. The technical aspect was first rate, my problem was sorted out as soon as I arrived and the pricing was honest. I'll certainly be recommending you to friends and colleagues. On all counts, your score would be many times that given to PC World's so-called knowhow techies.
I recently had to update my computer and was concerned about what I needed to buy and how to ensure my data was secure and backed up correctly.
In short I needed to upgrade my computer and for the transition to be as seamless as possible without losing any precious data. I was not keen on spending several hours or days myself researching and struggling with various installations and programmes I didn’t understand.
Fortunately I left everything to Tim and the team at Resolve who listened to my requirements, explained the options and then supplied the overall package at a very reasonable price. All my programmes and data were as transferred to the new computer and backed up and encrypted as necessary.
I was very impressed with the professional service and the package provided and would certainly recommend Tim and the team at resolve for your computer needs.
I’m delighted to be one of Resolve’s longest standing customers. For 14 years now Tim and his team have supported our IT systems (computers and phones) and seen us through countless upgrades and innovations. His approach is always honest and transparent – if he doesn’t know the answer, he’ll always tell me and then find out - and I know that I have the backup of his team at all times. I’m often approached by other IT companies trying to sell their services to me, and it’s always been easy to say no!”
Resolve have been our IT department for over 6 years. They have seen us grow in staff numbers, re-assigned people to different posts and mobile working and guided us through technological changes.
We have turned to them on all aspects of need, including having multiple sites, property moves, server expansions and the joys of security, file organisation and system crashes.
They have guided us through the CTX scheme and the acquisition of software at the best price for charities, prompt action in the provision of and support for laptops and hardware, access rights, email tasks, lost files, accounting packages, file sharing and every combination available to a workforce that is focused on improving the lives of homeless people.
They have assisted us with better broadband installation, cheaper telephone costs, recycled iPads and phones.
The team have always been professional, approachable, friendly and there for us, including when it may be a matter not under their direct jurisdiction. The value of the service delivered includes peace of mind, knowing that any staff member can make contact and there is someone to help them with their problem.
All this for a fair price. Thank you!
We have been with Resolve IT for several years now. Not only do they look after our IT on a day to day basis, but they also played a key role in the seamless relocation of our business earlier this year both assisting us in developing an informed strategy for our IT, communications and security and then supporting implementation from cabling to network configuration.
The team are friendly, helpful and prompt. They always bring solutions to our problems whether considering fine grained technical issues or overarching business strategies which is why I would recommend them to both start-ups and long standing businesses.